Frequently Asked Questions
Ordering
Q: Can I order multiple items to ship to different addresses?
At this time, each order can be shipped to one address. To ship to multiple locations, please place separate orders.
Q: Do you offer pre-orders for out-of-stock items?
Some products allow pre-orders. If available, this option will be shown on the product page with an estimated restock date.
Q: How do I place an order?
Add items to your cart, proceed to checkout, enter shipping and payment details, and confirm your order. You’ll receive an order confirmation by email immediately.
Q: Can I change or cancel my order?
If your order has not yet shipped we can usually change or cancel it. Contact support as soon as possible with your order number. Once an order ships, changes may not be possible.
Shipping & Delivery
Q: What are your shipping options and costs?
We offer Standard, Expedited, and White-Glove delivery for large furniture. Shipping cost is calculated at checkout based on carrier, service level, and destination. Free shipping applies to orders over $500 in eligible regions.
Q: How long will my order take to arrive?
- Processing time: 1–3 business days (some custom or made-to-order items may take longer).
- Domestic shipping (standard): 3–7 business days after dispatch.
- International shipping: 7–21 business days after dispatch.
If you need an exact ETA for a specific product, check the product page or contact support.
Q: How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order ships. Use that link or enter your order number on our Order Tracking page.
Q: Do you ship internationally?
Yes, we ship to selected international destinations. Available countries and rates are shown at checkout.
Q: Will I need to sign for my delivery?
Signature may be required for high-value or large furniture deliveries. This will be noted during checkout or in your shipping confirmation.
Returns & Exchanges
Q: What is your returns policy?
Our standard returns window is 30 days from delivery for most items. Some furniture and custom pieces have a different window—check the product page for exceptions. Items must be returned in originally received condition unless damaged.
Q: How do I start a return or exchange?
- Visit the Returns page or contact support@yourstore.com
Q: Do you offer free returns?
We offer free returns for many small items. Large furniture returns may incur a return shipping or restocking fee unless the item is faulty. Specific return costs will be confirmed when you request a return.
Damages & Missing Items
Q: Are sale items eligible for return?
Final sale items are not eligible for return unless they arrive damaged or defective. This will be clearly marked on the product page.
Q: Can I exchange an item instead of returning it?
Yes, exchanges are subject to product availability. Contact support to arrange an exchange.
Q: My item arrived damaged — what should I do?
Photograph the damage and packaging immediately, then contact support within 48 hours of delivery. Provide your order number and photos; we will arrange a replacement, repair, or refund.
Q: An item is missing from my order.
Check your packing slip and tracking updates first. If an item is missing, contact support with your order number and a description of what’s missing so we can investigate.
Product Information & Care
Q: What materials do you use?
Each product page lists materials, finishes, and construction details. We prioritize durable, responsibly sourced materials—see the Sustainability section below for more.
Q: Do you provide fabric or material samples?
For select items, samples are available upon request. Contact support for availability.
Q: How do I care for my furniture?
Care instructions are included on product pages and with the product. General advice: avoid direct sunlight, clean spills promptly with recommended cleaners, and follow the fabric/wood care guidelines provided.
Assembly & Installation
Q: Do your furniture items require assembly?
Some items require simple assembly (leg attachment, hardware). Most include step-by-step instructions and the necessary hardware.
Q: What tools are required for assembly?
Basic tools may be required. Any necessary hardware is included unless stated otherwise.
Q: Do you provide assembly or installation services?
We offer optional white-glove delivery and assembly for a fee in selected regions. Choose White-Glove at checkout where available or contact support to arrange.
Payments & Pricing
Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and alternative payment options where displayed at checkout (e.g., Klarna). All prices are shown in the currency selected at checkout.
Q: Are taxes included in the listed prices?
Taxes are calculated at checkout based on your shipping address and local regulations.
Q: Do you offer payment plans?
We support buy-now-pay-later options via third-party providers where available. Select a payment plan option at checkout to see terms and eligibility.
Warranty & Repairs
Q: Do your products come with a warranty?
Yes—most furniture items include a manufacturer warranty covering defects in materials and workmanship. Warranty length varies by product; please refer to the product page or warranty card included with delivery.
Q: What does the warranty cover?
The warranty covers manufacturing defects in materials and workmanship under normal use.
Q: My product needs repair after the warranty—what now?
Contact support with your order details. We’ll assess options for repair, replacement parts, or a paid service referral.
Gift Orders & Gifting
Q: Can I send an order as a gift?
Yes. Use the shipping address of the recipient at checkout and include a gift note where available. Gift receipts are available on request.
Can I include a personalized message?
Yes, gift messages are available for eligible items during checkout.
Q: Do you offer gift wrapping or ready-to-give sets?
We offer curated gift sets and gift-wrapping services seasonally—availability is shown on product pages and at checkout.
Sustainability & Materials
Q: What are your sustainability commitments?
We prioritize durable design, responsible materials, and ethical sourcing. Where possible we use FSC-certified wood, recycled content, and low-VOC finishes. See our Sustainability page for full details.
Q: Are your finishes safe for indoor use?
Yes. We use low-VOC finishes whenever possible to ensure indoor air safety.
Q: Do you accept furniture for recycling or trade-in?
At this time we do not offer a nationwide trade-in program. We occasionally run local take-back events—subscribe to our newsletter to stay informed.
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